Frequently asked questions.
Thanks for taking the time to browse this page, hopefully we can answer any questions you may have here to make things a little more convenient and more time efficient.
Do I need an appointment?
Yes, you will certainly need an appointment, whether it's for a piercing, aftercare check up or to purchase and look at jewellery. Appointments can be booked easily and conveniently through the booking system on our website, or direct through the "book now" button on our Facebook page.
Can I have my piercing or more frequently asked my nose pierced with a ring?
We do not pierce noses and most piercings with rings for a number of reasons, but particularly due to the shape causing healing complications and general lack of stability for wound healing. Small rings can be very restrictive to healing tissue and any uneven pressure or distortions of tissue effecting the wound usually result in piercing bumps and hypertrophic scarring among other things.
What methods of payment do you accept?
We accept cash, debit or credit card and contactless payments including apple or google pay. We also accept Clearpay, if eligible.
Do you use a needle or Gun?
We use single use hypodermic needles only, we do not advocate the use of guns for piercing. Needles are designed to puncture the skin with little trauma, whereas a gun uses blunt force trauma to penetrate the tissue, forcing inappropriate styles and limited size of jewellery into the tissue at high speed. Not only that, guns cannot be sterilised in a medical grade autoclave after use and simply wiping the instrument down does not protect against the potential spreading of bloodborne pathogens.
Do you offer refunds or returns?
For hygiene reasons, no. All sales are final. Body jewellery cannot be exchanged once it has been fitted into your piercing or if you have not had it fitted at your appointment, it cannot be returned or exchanged once it has left the studio.
Piercing procedures are not a refundable service, you can of course always change your mind after having a piercing and we are happy to assist you to safely remove the jewellery, however we cannot be expected to give refunds for a service properly provided.
Do you pierce babies/infants?
We do not pierce anyone under the age of 7. Not only is it morally and ethically wrong to pierce an infants ears against their will, infants and small children are still very much growing and developing anatomically. It is much better to wait until they have had the chance to be more anatomically developed, cosmetic piercing can be more well placed etc. We will not pierce anyone who is unable to give us their consent and we respect every individuals bodily autonomy regardless of age.
Can I bring my own jewellery?
We do not pierce with or fit jewellery into existing piercings that have been sourced outside studio. We must ensure we work with verifiable materials and we cannot ensure jewellery purchased outside studio is safe or suitable for human implant.
We cannot reuse Jewellery previously purchased in studio into fresh piercings, as we cannot sterilize previously worn or soiled jewellery and risk contamination to our sterilization equipment.
When can I change my jewellery?
We do not recommend you change or remove your jewellery yourself until healed. However your piercer may be able to change attachments.
Do I need an anatomy consultation?
Some piercings are not anatomically suited to everyone, particularly "industrial" and "navel" piercings, so it would be advisable to those considering these particular placements to book an anatomy consultation, prior to booking a slot for the actual piercing, as this will prevent time being wasted if you are turned down for the placement. Anatomy consultations are also advisable to anyone who has had surgery, has scarring, past trauma etc in the area they wish to be pierced or those with uniquely shaped anatomy for advise. Do not book a piercing appointment for the same day as an anatomy consult, please book your piercing after you have had your consult, as it would be counter-productive to book both at the time.
I have had a piercing done at another establishment & I have concerns, can I come in for a check up?
If your piercing was not done by us, you would need to book a troubleshooting appointment and pay a small fee for our time and expertise, we would certainly be happy to take a look and advise, aftercare check up appointments are a routine service we offer to our piercees to utilise as part of their piercing package free of charge. It would be unfair to deal with issues from piercings we did not originally preform.
Do you offer numbing?
No we don’t offer numbing and we don’t recommend you attempt any personal numbing at home before your appointment either. Numbing products are medical products and do pose risks in terms of allergens, skin irritations and vasoconstriction. Vasoconstriction is the narrowing (constriction) of blood vessels by small muscles in their walls. When blood vessels constrict, blood flow is slowed or blocked“ which is harmful to a new piercing because healthy blood flow for delivery of white blood cells are needed to start the healing process.
How many piercings can I have done in one sitting?
We do not recommend you have any more than three at any one time, with the exception of four ear lobe piercings. We will not do more than 3 cartilage, body, or facial piercings or any combination of them in a quantity of more than 3. We recommend waiting at least 12 weeks in between appointments to allow for the initial swelling and tenderness to pass before having more work done to make after care manageable and mitigate infection risk. You cannot waive your rights and ask to be pierced more times than this, as we always maintain the right to set safe boundaries on the procedures we perform.
What prices can I expect?
The service charge for a single piercing is between £20 - £30.
This covers the cost of completely Sterile and Single use procedure set up, appointment time, sterilization, topical skin prep & in store consultation.
As we only stock premium jewellery, jewellery purchases are not included in the service charge and can be anywhere from £25 - over £300, depending on pieces and customization of components chosen on the day. We stock Titanium, both 14Carat and 18Carat Gold, Swarovski Zirconia, Semi Precious Stones, Emeralds, Diamonds etc.
Basic jewellery components from our essentials range is plain, highly polished to a mirror finish ASTM F-136 or ASTM F-1295 Titanium.
Downsizes are charged at £20.
Jewellery changes are charged at £6
Aftercare products range from £8-£12
Is your studio Wheelchair accessible?
The Studio is street level and whilst we are situated on the ground floor for piercing services, unfortunately there is two steps prior to the front door to access the building. The street outside is cobbled and wheelchair users or those with limited mobility may find it difficult to attempt access. Apologies.
Where can I park?
There is on street parking outside the studio which is subject to pay and display.
There are also near by multi storey car parks: Riverside and Prince Bishops.
Alternatively, we are right next to the City centre bus station on North Road, if public travel is easier.
Do you sell gift certificates?
Yes, we sell egift cards, which can be customized and purchased online via our Online-Store. We also sell physical eco friendly plastic gift cards in studio with the optional addition of premium giftbox with magnetic clasp and gift bag for those of you that would like to add a touch of luxury to presentation when gifting their loved ones or to make it easier to wrap for those special occasions.
My piercing has closed up can I have it re-pierced?
Yes, in most cases piercings can be re-pierced. As long as healed and healthy tissue is available piercings should be ok to be pierced again.
We do not take responsibility for piercings closing over, if your piercing has closed over, you are responsible for paying for it to be pierced again. Re-pierces will not be discounted.
It is the piercee's responsibility to ensure jewellery and attachments are secure and that jewellery remain in the piercing to ensure it does not close over, even healed piercings should continue to have jewellery installed.