OUR POLICIES, TERMS & CONDITIONS

APPOINTMENT POLICIES, TERMS AND CONDITIONS

BOOKING FEE POLICY-

Booking fees are taken as a prepayment and are strictly non-refundable—no exceptions or goodwill gestures will be made.

Please note:

The booking fee is NOT a deposit.
It secures your chosen appointment slot and covers the cost of admin, the service charge (piercing fee), and the allocated time slot.

By booking an appointment, you acknowledge and agree to this policy.

APPOINTMENT AMENDMENTS AND CANCELLATION POLICY - You may amend your booking up to 6 hours before your appointment time. Changes can be made online 24/7 via:

The original confirmation email you received after booking.
Logging back into the booking system using the contact details you originally provided.

Cancellations will result in the loss of your booking fee.

PUNCTUALITY AND LATE ARRIVAL POLICY - Please ensure that you arrive on time for your appointment and aim to arrive a few minutes early. Our appointments run back to back and are time-limited, meaning that late arrivals may not have enough time for their service to be completed.

If you arrive more than 10 minutes late, your appointment will be cancelled, and your booking fee will be forfeited.
We cannot accommodate clients who are more than 10 minutes late due to our scheduling constraints.

GUEST POLICY - At Jade Alexandra Piercing, we operate on a ‘one in, one out’ policy. This means that clients must attend their appointment alone.

If you arrive with someone accompanying you, they will be politely asked to wait outside as we cannot accommodate additional guests in our small waiting area.
The only exception to this policy is for a parent or legal guardian accompanying a minor for their piercing appointment. Read more on age restrictions here.

We appreciate your understanding and cooperation in helping us maintain a comfortable and efficient environment for all clients.

BUILDING ACCESS POLICY - To enter the studio, please press the intercom button at the door and wait for a staff member to grant access.

For safety reasons, we kindly ask that clients do not attempt to force the door open. Please be patient while we assist you.

CHILDREN AND STUDIO SAFETY POLICY- At Jade Alexandra Piercing, we strive to maintain a safe, calm, and professional environment. Due to space limitations and safety concerns, we kindly ask that clients do not bring young children or additional children when accompanying a minor for a piercing appointment.

Our waiting area is small, and a busy studio is not a suitable environment for multiple children.
Children are not permitted in the procedure room and cannot be left unattended in our reception area.
For safety reasons, pushchairs/strollers are not allowed in the studio due to steps at the entrance and glass display cabinets in our reception - no exceptions.

I.D - Valid I.D is always required regardless of age. We cannot provide piercing services without this. Arriving to your appointment without valid I.D will result in your appointment being cancelled and your booking fee retained by Jade Alexandra Piercing. Check what you need here.

JEWELLERY POLICIES, TERMS AND CONDITIONS

JEWELLERY PURCHASE - Jewellery is to be purchased separately on the day of appointment and is not included in the service charge. Our most affordable jewellery starts at £25.00

JEWELLERY PURCHASE BREAKDOWN - Due to the nature of professional body jewellery, pieces are designed with interchangeable components to ensure compatibility with different styles and placements. As a result, jewellery is priced per individual component.

For example:

1 x Titanium Labret (Post with fixed flat back disk) = £10.00
1 x 3mm Titanium Ball Attachment = £10.00
Total = £20.00

This allows clients to mix and match jewellery for a fully customized fit and style.

JEWELLERY STANDARDS AND SAFETY POLICY - At Jade Alexandra Piercing, all jewellery used is made from verifiable, high-quality materials that are suitable for human implants.

To ensure we meet the highest health and safety standards, we will never fit or pierce with any jewellery that has been previously worn or sourced outside of the studio. This policy is in place to prioritize your safety and ensure a clean, hygienic procedure.

JEWELLERY FITTING AND PLACEMENT POLICY - At Jade Alexandra Piercing, jewellery fitting and piercing placement are 100% anatomy dependent. We reserve the right to refuse to fit jewellery or perform a piercing if the piercer determines that it is inappropriate, not suited to your individual anatomy, or unlikely to heal well.

If this situation arises, the piercer will advise you on the best course of action and often offer alternative options to ensure a safe and successful piercing experience.

RINGS IN FRESH PIERCINGS POLICY - We are frequently asked if we can pierce with a ring, especially small and thin ones. Unfortunately, in most, if not all cases, it is not possible to fit rings for an initial or healing piercing.

For a piercing to heal correctly, it requires suitable jewellery in the correct size and shape to provide stability and support during the healing process.

Petite rings can usually be fitted once the piercing is successfully healed.
Certain piercings, such as a “Daith”, may be able to be done with a ring initially, but the ring must be large in gauge and diameter to ensure it is anatomically suitable for proper healing.

We always prioritize your health and healing, so we recommend appropriate jewellery based on your individual anatomy.

JEWELLERY & PIERCING RESPONSIBILTY POLICY

We do not accept responsibility for the loss of jewellery or attachments, jewellery becoming loose or falling out, or piercings healing over. Once a client leaves the studio, it is their responsibility to ensure that jewellery attachments are securely fastened daily. Clients must also refrain from removing their jewellery while the piercing is still healing, as part of their commitment to following proper aftercare advice and protocols.

Jewellery losses or any accidental/deliberate damage are not covered by manufacturers' guarantees.

JEWELLERY RETURNS/EXCHANGE POLICY- For health and safety, all Jewellery purchased in studio or online through our online store is strictly non-refundable and non-exchangeable.

JEWELLERY SALES AND QUALITY GUARANTEE POLICY- All jewellery purchased from Jade Alexandra Piercing is final sale, meaning that items are non-refundable and non-returnable. Please review the following points regarding our policy and manufacturer warranties:

• Non-Refundable & Non-Returnable:

Once purchased, jewellery cannot be returned or exchanged for a refund. We encourage customers to consider their selection carefully prior to completing their purchase.

• Manufacturer’s Warranty:

Some jewellery items may be covered by a manufacturer’s warranty or guarantee, which typically addresses defects in workmanship or materials. If an item is found to be defective and is covered under the warranty, a replacement may be provided as per the manufacturer’s terms.

• Wear and Tear:

Standard wear and tear, as well as damages resulting from everyday use, accidental damage, or improper handling, are not covered under manufacturer warranties. Customers are advised that the warranty is not intended to cover normal deterioration or damage due to external factors.

By purchasing from us, you acknowledge and agree to these terms regarding non-refundability and non-returnability, as well as the specific conditions under which manufacturer warranties apply.

If you have any questions or require further clarification regarding our policy, please feel free to contact our customer service team.

PIERCEES BILL OF RIGHTS - EVERY PERSON BEING PIERCED HAS THE RIGHT:

To be pierced in a hygienic environment by a clean, conscientious, sober piercer wearing a fresh pair of disposable medical examination gloves.
To be pierced with a brand new, completely sterilized single-use needle that is immediately disposed of in a medical Sharps container after use on one piercing.
To be touched only with freshly sterilized and appropriate implements, properly used and disposed of or re-sterilized (where appropriate) in an autoclave prior to use on anyone else.
To know that piercing guns are NEVER appropriate and are often dangerous when used on anything — including earlobes.
To the peace of mind that comes from knowing that their piercer knows and practices the very highest standards of sterilization and hygiene.
To a have a knowledgeable piercer evaluate and discuss appropriate piercings and jewelry for her/his individual anatomy and lifestyle.
To be fully informed of all risks and possible complications involved in his/her piercing choice before making any decisions.
To seek and receive a second opinion either from another piercer within the studio or from another studio.
To have initial piercings fitted with jewellery of appropriate size, material, design, and construction to best promote healing. Gold-plated, gold-filled or sterling silver jewellery is never appropriate for any new or unhealed piercing.
To see pictures, be given a tour of the piercing studio, and to have all questions fully and politely answered before making or following through on any decision.
To be fully informed about proper aftercare, both verbally and in writing, and to have continuing access to the piercer for assistance throughout the healing process.
To be treated with respect, sensitivity and knowledge regardless of gender, sexual orientation, race, religion, ethnicity, ability, health status or piercing choice.
To change her/his mind, halt the procedure and leave at any point if the situation seems uncomfortable or improper.

CLIENT CODE OF CONDUCT

At Jade Alexandra Piercing, we uphold a safe, respectful, and professional environment for both our clients and staff. We have a zero-tolerance policy for offensive, abusive, hateful, or sexually inappropriate language. We reserve the right to refuse service to anyone who is insulting, demeaning, or disrespectful toward our staff.

Additionally, any form of unwanted physical contact toward staff will be reported to the police immediately. Harassment, stalking, or intimidation - whether in person or via social media, will be documented, and we will take appropriate legal action if necessary.

WE EXPECT ALL CLIENTS TO:

Treat staff with the courtesy and respect that everyone deserves.
Follow our studio policies and respect professional boundaries.

By entering our studio, you agree to uphold these standards.